BENJAMIN FRANCES
Phone: 0421776606
Email: benjamin.frances@gmail.com
PROFILE
Hey there! I'm Benjamin, a jack-of-all-trades with over 12 years of experience in customer service, technical support, and IT. My true passion lies in the creative arts—I've got hands-on experience in graphic design, multimedia, music performance, and visual arts. I'm on the lookout for a stable gig in the creative industry where I can unleash my diverse skill set and maybe even learn a thing or two. Let's make some magic together!
EDUCATION
Diploma of Visual Arts, St George College of Fine Arts, 2023
Certificate IV in Graphic Design, Enmore Design Centre, 2019
Certificate IV in Programming, Petersham TAFE, 2018
Certificate III in Music (Performance), Eora TAFE Redfern, 2010
Certificate II in Music Industry, Ultimo TAFE, 2010
Certificate IV in Multimedia, Loftus TAFE, 2006
TV Studio Production Certificate, Macarthur Community College, 1994
SKILLS AND ATTRIBUTES
- Proficient in Adobe Creative Suite (Photoshop, Illustrator, etc.)
- Graphic Design and Web Design expertise
- Digital musician and experienced guitar player
- Creative writing and critical thinking
- Technical support and customer service experience
- Strong problem-solving and communication skills
- Experience in market research and cold calling
- Creative and innovative approach to visual arts and design
- Proficient in computer software (word processing, Excel)
- Quick learner
- Work well independently
WORK EXPERIENCE
Support Crew Member (Casual), Show Support, January 2009 – December 2010
- Assisted with the set-up and clean-up of events
- Prepared show bags and gift bags for events
Market Research (Casual), AMR Interactive, January 2003 – December 2005
- Conducted outbound cold calling and provided research for various companies
- Administered surveys to the general public via phone
- Recorded data accurately and efficiently
Technical Support, Teletech International, January 2001 – December 2002
- Provided inbound call support for Bigpond customers
- Assisted customers with technical issues and problem resolution
Technical Support, One.Net, January 1999 – January 2001
- Offered inbound call support for One.net customers
- Resolved technical issues and provided customer assistance
Web Designer, Overmode Marketing Network, January 1996 – December 1998
- Designed websites and promoted internet presence for clients
- Managed various projects under Overmode
ADDITIONAL TRAINING AND CERTIFICATIONS
Diploma of Visual Arts, St George College of Fine Arts, 2023
- Install and Dismantle Exhibition Elements (CUAEVP413)
- Refine Drawing and Other Visual Representation Tools (CUAACD531)
- Refine Printmaking Techniques (CUAPRI511)
- Present a Body of Own Creative Work (CUAPPR513)
- Refine Painting Techniques (CUAPAI511)
- Analyse Cultural History and Theory (CUARES503)
- Make Mixed Media Artworks (CUAACD523)
- Create Observational Drawings (CUAACD532)
- Investigate Drawing Materials and Processes (CUADRA502)
- Investigate Printmaking Materials and Processes (CUAPRI512)
- Establish and Maintain Safe Creative Practice (CUAPPR515)
- Investigate Painting Materials and Processes (CUAPAI512)
- Investigate Sculptural Materials and Processes (CUASCU512)
REFEREES
Available upon request